2 Keys to Success in Establishing SME
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Research results showed HC-Tuner Indonesia, 50% of owners of small and medium enterprises (SMEs) states that the attitude and mentality of employees is the biggest challenge they face in managing employees. Another challenge is communication. How is the picture?
A few months ago Agus Ali bought a workshop that went bankrupt, then he fix and improve its management. Apparently this workshop owed much, as well as expenditures. On the other hand, the income of a little company and employees often borrow money. “Employees dikitdikit borrow money. So, I made a new rule, ie no cash receipt,” Agus said firmly.
During this business running, Agus admitted there were four employees he fire because of their bad attitudes. Actually, he did not have the heart to fire employees. “But I had to do because I see his role in the workshop can say no,” he stressed. In addition to the financial control of the garage so that it becomes better, Agus also tried to fix the work culture that was already not good. “Today I can say that the workshop had a good income. Turnover also rose,” he said happy. Based on that experience, Agus realize the importance of managing human resources (HR) with good and proper.
The author has observed, most small and medium enterprises (SMEs) to implement management in handling family business. The difficulty, as the management of this often creates a sense of “ewuh pakewuh” when the owner found a fault on the employee. “On the one hand we have to talk ware. On the other hand rules must also be enforced. Sometimes I feel a dilemma. If laid-off pity. Especially if you are married, it does not have the heart. But let problem employees are also not good for the company,” said entrepreneurs who are also members of the community Hands On (TDA) reveals the contents of his heart.
Apparently, Agus not alone. Many other entrepreneurs who have a dilemma like that. Lyra Puspa, for example, have experienced the atmosphere of discomfort in his own company. Once traced, it turns out the problem lies in the key employees. “Sure, he has no problem with us (the owner-red), but with other employees. We know this information because calling one by one employee in the office,” said Lyra who currently manage a business motor Gw salon wash and flush with her husband, Sonny B. Sofjan. Sure, she and Sonny had not been idle. They cope by giving training to the employee concerned so that it remains able to survive elsewhere.
HR problems in SMEs are also closely connected with the finances. Due to reasons out of money, company employees often borrow money by way of cash receipt and pay at the time payday. According to Agus, with a bit of firmness, which makes the rules that prohibit cash receipt – except for a very important need – the problem can be solved. Agus story, Lyra and Sonny, revealed when the HC held a focus group discussion (FGD) in our office on Thursday, April 30 last. Besides them, there are nine other SMEs TDA members were present to share experiences with HC regarding human resource management in SMEs. They are: IIM Rusyamsi (President and owner of Computer Doctor. Com), Mohamad and his wife Ines Rosihan Handayani (Muslim clothing store chain owner, Saqina), Hadi Kuntoro (blankets wholesale business owners, King Blanket), Triyana Atmaja (owner of Creative Raxzel distros ), Fico Humam Maulana (owner Tantowi Yahya Public Speaking School), Yulia Astuti (Salon owner MoZ5 Muslim), and Susi Tabitha (psychologist).
The idea originated from the FGD held desire HC who want to explore the issue of human resources in SMEs. might say, all this discussion about SMEs purely financial and capital ranges. The discussion that we do can be called differently, because we picked up the theme of which is HR. And, indeed, all that we invite SMEs agree that HR is not easy to handle. In fact, not infrequently they were dealing with a complicated problem because the behavior of employees.
Inadvertently the author met Sonny, who is a member of the board as well as TDA. Sonny then helped pave the way to the HC board and other TDA members so that they are interested in sharing experiences in this FGD. Rosihan, for example, admitted that since choosing their own business, he not only learned the business, but are also required to understand the managerial and leadership aspects. “On the one hand I have to grow the business and on the other hand I am required to build human resources,” he said seriously. In line with the increasingly growing business that occupied, Rosihan felt compelled to study it simultaneously.
Certainly, a lot of exciting stories that unfold during this discussion takes place. Sometimes, laughter is inevitable, interspersed with jokes ala SMEs. For example, we could not help laughing when I heard the narrative of Agus in its efforts to take care of employees. “After I scolded, I invite the employees to eat.” the participants suddenly burst with laughter.